In this role, you will provide support to end-users for
o Windows, Mac and Linux and systems
o office applications
o hardware diagnostics and replacement as required
o software upgrades
o email/IM and other client configurations
o anti-virus software
o printers/scanners/fax/copier/phone system (LAN)
o smart phones support (blackberry, iphone etc)
Success in this position will depend on:
o Technical skills: PC/Mac software & hardware, Windows 7 and XP, MS Office, basic networking skills, basic Linux skills, Symantec Ghost, Windows server
o Experience: 1-2 years in technical support
o Ability to learn and follow procedures
o Troubleshooting skills (problem recognition, research, isolation and resolution, and follow-up)
o Organizational skills: timeliness, follow-through, documentation, attention to detail
o Focus on customer satisfaction
o Initiative
This is direct-hire, part-time position. As an employee of Afilias, you will be offered development opportunities in the form of coaching and mentoring by senior team members and training. You will work for a leading-edge technology company in the field of Internet infrastructure. We are the largest provider of diverse domain registry services, supporting 20 million registrations across 15 different TLDs.
As a part-time employee, you will not be eligible for employee benefits offered by Afilias.Physically, this position will require daily work on a computer in a normal office environment and the ability to lift 50lbs.
NO AGENCIES OR VISA SPONSORSHIPS WILL BE CONSIDERED
We are an equal opportunity employer. Reasonable accommodations may be made to individuals with disabilities able to perform the essential functions.
Please send resumes to resumes2@afilias.info
